Frequently asked questions
What cities do you serve?
What are your fees?
What methods of payment do you accept?
We accept almost all methods of payment including online ordering by credit card. Custom quotes may be paid by Interac e-transfer, cheque or credit card.
What is your cancellation fee?
Cancellation and other obligations are contained in your Service Agreement, signed upon confirmation of your order.
When I purchase an item using the online store for my upcoming event, how does delivery work?
All purchases made from our online store include free delivery, setup, take-down and clean-up. After you place your order, we will contact you shortly thereafter to discuss further details. If you would like to request a custom quote or discuss your event prior to placing an order online, you can fill out this form.
Can I request a custom quote?
Yes. To request a quote, please complete this form.